Delete your Rankiva account

You can delete your Rankiva student account and its associated learning data from inside the app, or by email without installing the app again.

From the app

1. Open Settings and choose Privacy & Data (or Delete my account under Privacy, Support & About).
2. Select Delete my account. Optionally tell us why.
3. Confirm. You are signed out immediately and deletion is scheduled.

Without the app

Email supportrankiva@gmail.com from the email address of your Rankiva account, with the subject Rankiva account deletion. We use the sending address to identify the account, so requests from a different address may need extra verification.

Never send your password or a one-time code. Guest accounts have no email: use the in-app option before clearing app storage. If you already lost guest access, contact support; we may be unable to identify the correct guest records without a safe ownership check.

When it happens: 24-hour restore window

Deletion runs 24 hours after the request. If you sign back in to the same account during those 24 hours, the app shows Your account is scheduled for deletion with a Restore account option that cancels the deletion. After the 24 hours, deletion starts and cannot be undone. A guest account cannot be signed back into, so a guest deletion cannot be restored.

What is deleted

• Your sign-in account and profile.
• Learning progress, attempts, answers, streaks, points and readiness estimates.
• Saved questions, bookmarks and study preferences.
• Registered devices (including any notification token) and your notifications inbox and preferences.
• Identifiable learning events.

What is kept, anonymized

Support tickets and question reports you sent are kept with your name, email, phone and account link removed, so fixes to shared study content and support history are not lost. Shared educational content is not personal account data and remains available.

Provider backups and security logs follow provider retention and are not instantly erased. See the privacy policy.

After deletion, clear app storage or uninstall to remove remaining device caches and any locally selected profile photo. Logging out alone does not delete data.